UKHow we work with you: engagement options for OpenText projects
Four ways to work with Bentech on OpenText Exstream and Content Server, from a fixed-scope review to long-term managed support. Every engagement starts with a written scope, so you know what you are buying before work begins.
Choose the model that fits the work
1. Health Check
A fixed-scope review of your Exstream or Content Server environment. You get a written report with your support position, risks, quick wins and a prioritised roadmap. Fixed price, agreed up front.
About the Health Check2. Projects
Upgrades, migrations, template programmes and new implementations, planned in phases with sign-off at each stage. Fixed price where the scope is clear; day rates where it is still being discovered.
Upgrade and migration3. Managed support
Ongoing support for your platform and templates: fixes, changes, releases and monitoring. Agreed response times by priority, and a monthly service report.
Managed support4. Specialist capacity
Experienced Exstream or Content Server consultants working inside your team, under your processes, to add capacity or cover a skills gap.
Talk to usFrom first call to agreed scope
Conversation
A short call about your platform, versions and what you need. No obligation.
Written scope
We confirm objectives, deliverables, assumptions and exclusions in writing.
Proposal
A fixed price or an estimate with day rates, timeline and the people involved.
Start
Kick-off with your team, access agreed, and a named lead from our side.
Easy to buy from
Contracts and data
- We can work under your NDA, master services agreement or our standard terms
- Data processing agreement for UK GDPR and EU GDPR when we handle personal data
- Work carried out in your own environments, under your access controls
- Clear ownership: deliverables and templates belong to you
Security and governance
- Answers to your supplier security questionnaire
- Named people, with access only for the time needed
- Changes through your change and release process
- Documentation and handover, so you are never dependent on us
Questions about working with us
Do you work fixed price?
Yes, where the scope is clear, such as a Health Check or a defined upgrade. Where the scope is still being discovered, we work on day rates with an agreed estimate and regular reporting.
Can you work alongside our in-house team or another supplier?
Yes. Much of our work is alongside internal CCM, ECM or IT teams, and sometimes alongside a systems integrator.
Do you work on-site?
Mostly remotely. If a workshop or go-live would benefit from being in the room, we agree that with you as part of the scope.
How quickly can you start?
A Health Check or a short piece of work can usually start within a few weeks of the scope being agreed. Larger projects are planned with you.
Tell us what you need
Send a few lines about your platform and the outcome you want, and we will suggest the right starting point.
Start a conversation
Tell us your platform, version and what you need. A specialist will reply, not a sales team. The first 30-minute call is free and without obligation.
Send an enquiryor email enquiries@thebentech.co.uk
