UKCCM · Managed support
OpenText Exstream support and managed services
A named team for incidents, change requests, releases and tuning. You keep control and gain specialist cover.
What is covered
Run
- Incident investigation and fixes
- Job monitoring and failed-run recovery
- Environment and certificate housekeeping
- Patches and release updates, tested before production
Change
- Template and wording changes from a monthly allowance
- Regulatory updates delivered to an agreed date
- Small enhancements and new document types
- A monthly report of work, trends and risks
How it works
Support that fits your team
Agreed service levels
Response and resolution targets set in the contract, based on business impact.
Your tools
We work in your ticketing system and environments, following your change process.
Knowledge kept
Runbooks and documentation stay with you, so you are never dependent on one person.
Next step
Talk to a specialist
Tell us what you run and what is not working. We aim to reply within one working day.
Start a conversation
Tell us your platform, version and what you need. A specialist will reply, not a sales team. The first 30-minute call is free and without obligation.
Send an enquiryor email enquiries@thebentech.co.uk
