UKECM · Managed support
OpenText Content Server support and managed services
Administration, monitoring, user support and release updates from a team that knows Content Server.
What is covered
Run
- Incident investigation and fixes
- Health monitoring, search index and storage checks
- User, group and permission administration
- Patches and updates, tested before production
Improve
- Small configuration changes from a monthly allowance
- Records and retention rule updates
- Integration troubleshooting
- A monthly report of work, trends and risks
How it works
Support that fits your team
Agreed service levels
Response and resolution targets set in the contract, based on business impact.
Your process
We work in your ticketing system and follow your change and security controls.
Documentation
Runbooks and configuration notes stay with you and are kept up to date.
Next step
Talk to a specialist
Tell us what you run and what is not working. We aim to reply within one working day.
Start a conversation
Tell us your platform, version and what you need. A specialist will reply, not a sales team. The first 30-minute call is free and without obligation.
Send an enquiryor email enquiries@thebentech.co.uk
