UKConsumer Duty, EAA, GDPR and DORA: what they mean for your documents
Consumer Duty, the European Accessibility Act, GDPR and DORA all change what organisations send and keep. CCM and ECM platforms are where those changes are made, tested and evidenced.
What each one means for CCM and ECM
FCA Consumer Duty (UK)
Customers must be able to understand your communications. That means clearer templates, testing and alternative formats.
Consumer DutyEuropean Accessibility Act (EU)
In-scope services must be accessible, including statements and documents. UK firms serving EU consumers are included.
Accessibility ActUK GDPR & EU GDPR
Hold personal data only as long as needed and be able to find, export or erase it on request.
GDPRDORA & UK operational resilience
Financial firms must show their critical ICT systems, including document platforms, are resilient and well managed.
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