UKCompliance · EU & UK
DORA and operational resilience for document platforms
Customer communications and content platforms often support important business services. Regulators now expect firms to manage, test and evidence the resilience of those systems.
At a glance
The essentials
| EU | Digital Operational Resilience Act, Regulation (EU) 2022/2554, applies since 17 January 2025 to EU financial entities |
|---|---|
| UK | PRA and FCA operational resilience rules: firms were required to stay within impact tolerances for important business services by 31 March 2025 |
| Themes | ICT risk management, incident handling, resilience testing and management of ICT third-party providers |
| Why CCM and ECM | Statements, policy documents and case records are often part of an important business service |
What it means
For your documents and content
Platforms
- Supported, patched versions of Exstream and Content Server
- Documented architecture, dependencies and recovery steps
- Monitoring that finds problems before customers do
Suppliers
- Clear contracts and service levels with support providers
- Exit and handover plans that work
- Evidence for your register of ICT providers
How we help
What we do about it
Health Check
An independent view of version, support status and resilience risks across both platforms.
Health CheckUpgrade to supported
Planned upgrades so critical document platforms are not running on unsupported software.
UpgradeManaged support
Documented, contracted support with runbooks you keep, so there is no single point of failure.
SupportA summary for orientation, not legal advice. We work alongside your compliance and legal teams.
Next step
Talk to a specialist
Tell us what you run and what is not working. We aim to reply within one working day.
Start a conversation
Tell us your platform, version and what you need. A specialist will reply, not a sales team. The first 30-minute call is free and without obligation.
Send an enquiryor email enquiries@thebentech.co.uk
